FairWay Resolution Limited

We are conflict management specialists.

FairWay Resolution Limited is a professional services firm that works with clients to prevent, manage, resolve and learn from conflict. Our expertise lies in helping organisations to manage conflict to build relationships with internal and external stakeholders.

We resolve conflict between people and organisations

We help strengthen people's trust in organisations by helping these organisations improve the way they handle complaints and disputes.

We have extensive experience and knowledge of many sectors

We have robust systems and processes for managing disputes as well as a thorough understanding of technical and legislative issues that arise in various sectors, including medical, insurance, financial services, telecommunications and real estate.

Our people are experts at what they do

We have approximately 120 staff and contractors throughout the country, with offices in Auckland, Wellington and Christchurch. Our staff are highly qualified professionals, such as trained mediators and adjudicators, along with a strong team of client-focused advisors and administrators. We also have experienced consultants specialising in conflict management prevention and skill development.

We respect people's privacy

We are committed to protecting the privacy of all parties in a dispute. Privacy is a priority in our business and we have robust systems in place to ensure that consumers' privacy is protected.

We respect cultural needs

Some of our people are well-versed in tikanga Maori and can conduct meetings in Maori and in Pacific Island languages. We routinely provide support and translation services.

We are independent and fair

Independence is one of our greatest strengths. As a neutral third party, we able to bring independence to helping parties resolve disputes. We were established more than 12 years ago as an independent body to manage reviews of ACC decisions. While ACC matters are still a substantial part of our business, we are now an independent, Crown-owned company.

We are industry leaders

We are members of several professional associations.

  • Want help with a dispute? See Got a dispute? section.
  • Want help with your organisation's complaints management or dispute resolution processes? See Our services section.