FairWay manages the legislated decision review system for the Accident Compensation Corporation (ACC). We also provide alternative dispute resolution services to the ACC, such as facilitation and mediation. For more, see our ACC Dispute Resolution section.
FairWay is a supplier of Family Dispute Resolution (FDR) to the Ministry of Justice. FDR is a nationwide service that helps people discuss their care arrangements for children. Click here for more information.
FairWay manages the Telecommunication Dispute Resolution (TDR) service on behalf of the New Zealand Telecommunications Forum (TCF). The TDR Scheme offers an impartial dispute resolution option when consumers believe their complaints against telecommunications companies have been unjustifiably rejected. Click here for a full list of TDR members.
FairWay operates the Financial Dispute Resolution Service (FDRS), which is an independent dispute resolution scheme for consumers and financial service providers to use when they are unable to resolve a dispute. All registered financial service providers must be members of a dispute resolution scheme. Click here to see a list of members of FDRS.
We also provide conflict management services and advice to a range of public and private sector organisations including:
- Canterbury Earthquake Recovery Authority (CERA)
- Real Estate Agents Authority (REAA)
- Residential Advisory Serivce (RAS)