Our history

We began as a division of the Accident Compensation Corporation (ACC), carrying out reviews when a customer disagreed with a decision regarding their claim.

Since then, within Crown-ownership we evolved into FairWay Resolution, New Zealand’s largest specialist conflict management company, with a team of over 200 people throughout New Zealand.

We have grown in experience and expertise. We now offer a wide range of services to help New Zealanders in conflict move forward, working across a wide range of industries both in the public and private sector. 

Our next step was transitioning to private employee-ownership from 1 July 2017. Our commitment to customer service, quality and privacy remain at the centre of our business, but our staff now have a more direct interest in the business and the value we provide.