As an experienced litigator, mediator and arbitrator, Jennifer understands the importance of relationships. She is passionate about empowering people with the skills and tools they need to resolve conflict, and to rebuild relationships.
Jennifer is the Client Director of Telecommunications Dispute Resolution Service and also of our Workplace Conflict services. In managing these services, she finds practical ways to improve our service and provides guidance to the team. As part of her role, Jennifer regularly engages with community organisations, the telecommunications sector and the employment sector.
Jennifer often works with organisations to develop their skills to help prevent and manage future disputes. She also delivers tailored workshops to help businesses to manage and learn from complaints. Jennifer says that working with employers and employees has been a part of her career right from law school through to present. Her experience includes managing workplace investigations, developing tailored complaints processes, building conflict resiliency and intervening as a neutral party to help resolve workplace conflict.
Jennifer joined FairWay Resolution in 2010 as a Reviewer and mediator. Since then, Jennifer has numerous roles, including managing operations as a Service Delivery Manager (Central) and as Senior Resolution Practitioner. She also was Scheme Director of FairWay’s Financial Dispute Resolution Service, and led the team through a strong period of growth and service excellence.
Jennifer has almost 20 years’ experience as a dispute resolution practitioner. Before moving to New Zealand, Jennifer worked as a mediator, workplace investigator, employment litigation attorney and dispute resolution specialist in the United States, including working at Fulton County Landlord/Tenant Court (equivalent to New Zealand’s Tenancy Tribunal) and law firm of Hunter Maclean in Savannah, Georgia, United States.
Jennifer is a Fellow in Arbitration of the Arbitrators’ and Mediators’ Institute of New Zealand (AMINZ), and has a Juris Doctor from Emory University School of Law. She continues to be licensed to practice law in the State of Georgia. In her personal life, Jennifer enjoys volunteering her time to work with older people, including providing advice to manage estates and affairs, and as part of her work in a community choir. In her professional life, Jennifer often works with Retirement Villages and has helped resolve several disputes involving older persons.