Online complaint form

Please fill in the form below. When you press the 'submit' button the form will be sent to Complaints Investigator, who will let you know when your complaint is received.

You can make a complaint about:

  • the conduct of the people who handled your case
  • the service we gave to you (you may wish to refer back to our Customer Service Charter available on our website)

To complain about the service we gave to you, please give specific details about what occurred.

Please note that we cannot investigate:

  • the correctness of any direction, decisions or agreements made in your case
  • what occurs within a mediation, as this is a confidential process

For many of the dispute schemes we run there are specific appeal options available through the Courts and Tribunals. Please refer to http://www.justice.govt.nz

If your complaint is referred to a resolution practitioner’s professional membership body, we will let you know. A referral will be considered for concerns raised regarding professional practice.

Contact
Complaint about our service
You can complain about the service we gave to you. Please give specific details about what occurred. Please note that we cannot investigate the correctness of any direction, decisions or agreements made in your case
Complaints about the conduct of our people
You can complain about the behaviour and conduct of anyone at FairWay. Please give specific details of the behaviour or conduct. When considering conduct, you should be aware that sometimes it is necessary for the dispute practitioner to be assertive. For example, sometimes people will be asked not to interrupt, or to comply with directions. Our people do their best to get the right balance between informality and legality, and to allow each party to be heard.