ACC disputes and reviews
If you disagree with a decision or outcome of a claim you’ve made to ACC, you can request to have it reviewed. When you do, FairWay will arrange the review for you.
If you are injured and a request is made for ACC to cover the costs of your treatment, you will be allocated a case file. If during the course of your case you feel ACC has made a decision that you don't agree with, you can ask us to mediate or facilitate a discussion between you and ACC to achieve an outcome. Or you can apply for a review, which will then be forwarded to FairWay.
About this service
An ACC review is a legal process where both sides meet with an independent and unbiased reviewer. The reviewer considers all of the information that has been provided and makes a decision. The reviewer may uphold (or agree) the original ACC decision, modifies the original decision or overturn it. The reviewer can also make decisions about costs and payments.
How the process works
You must apply to ACC for a review within three months of the date of its decision. In special circumstances, ACC can extend this time, but you should not rely on this. ACC will look at the issue in dispute and where possible try and resolve the matter with you. If it is not resolved ACC will send your file to FairWay for an independent review.
Applicants do not pay a fee to FairWay to handle their reviews. However, applicants need to cover their own expenses related to preparing for and attending the review. Some costs may be reimbursed, if the reviewer awards costs to the applicant. The specific amounts of money that can be awarded, and the types of costs covered, are set out in the Review Costs and Appeals Regulations 2002 (as amended).
Where to start
To apply for a review you must first contact ACC on 0800 101 996 and talk to your case manager. You may also want to contact an appropriately qualified professional such as a lawyer or professional advocate for detailed advice about your specific case. Citizens Advice Bureau and Community Law Centres can be a good place to start.