ACC hearing venues

One of our resolution coordinators will organise a hearing once all parties agree to a review.

Review hearings take place in over 25 locations around New Zealand. In most cases, the venue for the hearing is the FairWay Resolution review centre that is closest to where the applicant lives.

Hearings will be held in FairWay Resolution offices, or other venues that are appropriate, such as conference rooms.

The day the review hearing date is held will depend on the availability of these venues. For example, in the main centres, hearings are held at least every week, while in provincial areas reviews usually happen once a month.

Where hearings take place

Below is a list of the venues where review hearings are held. Click on the nearest city or town to where you live to get the address details and other information, such as public transport and parking options.

Auckland | Wellington | Christchurch | Dunedin

Alexandra Nelson
Auckland New Plymouth
Blenheim North Shore
Christchurch Paihia
Dunedin Palmerston North
Gisborne Rotorua
Greymouth Tauranga
Hamilton Thames
Hastings Timaru
Henderson Wanganui
Invercargill Wellington
Manukau Whakatane
Masterton Whangarei

Or click here for a full list of all hearing venues and contact details.

Other hearing venue options

Maori and Pacific Island applicants

We acknowledge Maori as tangata whenua. We offer hearing options for Maori applicants that respect and recognise the value of Kaupapa Maori.

We can provide options for Maori applicants, such as:

  • conducting the hearing in te reo Maori;
  • holding the hearing on a marae, subject to certain requirements;
  • acknowledging Maori tikanga (protocol) and providing access to assistance from local Pae Arihi as part of conducting the hearing; and
  • arranging to have the hearing conducted by a specially appointed Maori reviewer.

Pasifika applicants' options include:

  • conducting the hearing in the relevant leo Pasifika (Pacific language);
  • allowing family and elder support;
  • holding the fono (hearing) at an appropriate community venue, subject to certain requirements; and
  • arranging to have the hearing conducted by a specially appointed Pasifika reviewer. FairWay recognises the special relationship of Pasifika peoples to New Zealand.

Special needs

Applicants with special needs (such as English as a second language, religious requirements, lack of mobility, and vision or hearing problems) should let their resolution coordinator know their needs as soon as possible, so the coordinator can make arrangements to help.

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Our hearing venues

Alexandra

Physical Address Central Otago REAP
Alexandra Community House
14-20 Centennial Avenue
Alexandra
Parking Building visitor parking or on-street parking
Contact Office FairWay Resolution Limited
PO Box 841
Christchurch 8140
Phone 03-962-9000

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Auckland

Physical Address 1 FairWay Resolution Limited
Level 15, Chorus House
66 Wyndham Street
Auckland
Parking Restricted—ask at reception for instructions
Public Transport Available
Physical Address 2 Holiday Inn Auckland Airport
2 Ascot Road
Mangere
Auckland 2022
Parking On-site parking available
Contact Office FairWay Resolution Limited
PO Box 12790
Penrose
Auckland 1642
Phone 09-915-8200
Fax 09-915-8201

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Auckland

Henderson

Physical Address Lincoln Green Hotel
159 Lincoln Road
Henderson
Auckland
Parking Visitor parking available
Public Transport Available
Contact Office FairWay Resolution Limited
PO Box 12790
Penrose
Auckland 1642
Phone 09-915 8200
Fax 09-915 8201

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Auckland

Manukau

Physical Address Vodafone Events Centre
770 Great South Road
Manukau
Parking On-site parking available
Public Transport Available
Contact Office FairWay Resolution Limited
PO Box 12790
Penrose
Auckland 1642
Phone 09-915 8200
Fax 09-915 8201

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Auckland

North Shore

Physical Address Aristotles North Shore Motel
Corner Link Drive and Sunnynook Road
Wairau Park
Auckland
Parking Available
Contact Office FairWay Resolution Limited
PO Box 12790
Penrose
Auckland 1642
Phone 09-915-8200
Fax 09-915-8201

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Blenheim

Physical Address Quality Hotel Marlborough
20 Nelson Street
Mayfield
Blenheim
Parking On-site parking available
Contact Office FairWay Resolution Limited
PO Box 2272
Wellington
Phone 04-918-4900
Fax 04-918-4901

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Christchurch

Physical Address FairWay Resolution Limited
16 Southwark Street
Christchurch Central
Christchurch
Parking On-site parking available
Contact Office FairWay Resolution Limited
PO Box 841
Christchurch 8140
Phone 03-962-9000

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Dunedin

Physical Address FairWay Resolution
Level 3, Evan Parry House
43 Princes Street
Dunedin
Parking Metered street parking around venue
Building Access Lift access
Contact Office FairWay Resolution Limited
Level 3, Evan Parry House
43 Princes Street
Dunedin
Phone 03-962-9000
Fax 03-962-9001

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Gisborne

Physical Address St John Ambulance Complex
4 Bright Street
Gisborne 4010
Parking Parking outside venue
Contact Office FairWay Resolution Limited
PO Box 2272
Wellington
Phone 04-918-4900
Fax 04-918-4901

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Greymouth

Physical Address Community Link
112-116 Mackay Street
Greymouth
Parking On-street outside venue
Contact Office FairWay Resolution Limited
PO Box 841
Christchurch 8140
Phone 03-962-9000

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Hamilton

Physical Address

Ventura Inn & Suites
23 Clarence Street
Hamilton Central
Hamilton

or

Aaron Court Motor Inn
250 Ulster Street
Hamilton

Parking Available at both venues
Contact Office FairWay Resolution Limited
PO Box 12790
Penrose
Auckland 1642
Phone 09-915-8200
Fax 07-915-8201

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Hastings

Physical Address St John Ambulance Complex
107 Southland Road
Hastings
Parking Available at venue
Contact Office FairWay Resolution Limited
PO Box 2272
Wellington
Phone 09-915-8200
Fax 09-915-8201

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Invercargill

Physical Address Invercargill Public Library
1st Floor Reception
50 Dee Street
Invercargill
Building Access 1st floor, reception
Contact Office FairWay Resolution Limited
PO Box 841
Christchurch 8140
Phone 03-962-9000

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Masterton

Physical Address Copthorne Solway Park
High Street
Masterton
Parking Free at venue
Contact Office FairWay Resolution Limited
PO Box 2272
Wellington
Phone 04-918-4900
Fax 04-918-4901

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Nelson

Physical Address Trailways Motor Inn
66 Trafalgar Street
The Wood
Nelson
(Report to reception)
Parking Free parking at venue and in surrounding streets
Contact Office FairWay Resolution Limited
PO Box 2272
Wellington
Phone 04-918-4900
Fax 04-918-4901

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New Plymouth

Physical Address The Devon Hotel
390 Devon Street East
New Plymouth
Parking Free at venue
Contact Office FairWay Resolution Limited
PO Box 2272
Wellington
Phone 04-918-4900
Fax 07-918-4901

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Paihia

Physical Address Scenic Hotel Bay of Islands, Paihia
58 Seaviews Road
Paihia
Bay of Islands
Parking Free at venue
Contact Office FairWay Resolution Limited
PO Box 12790
Penrose
Auckland 1642
Phone 04-918-4900
Fax 04-918-4901

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Palmerston North

Physical Address Pavilion Motel & Conference Centre
262 Fitzherbert Avenue
Palmerston North
Parking Available at venue
Building Access From Church St, opposite Anglican Church
Contact Office FairWay Resolution Limited
PO Box 2272
Wellington
Phone 04-918-4900
Fax 04-918-4901

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Rotorua

Physical Address Copthorne Hotel
328-348 Fenton Street
Rotorua
Parking Available at venue
Contact Office FairWay Resolution Limited
PO Box 12790
Penrose
Auckland 1642
Phone 04-918-4900
Fax 04-918-4901

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Tauranga

Physical Address City Suites
32 Cameron Road
Tauranga
Parking Available at venue
Contact Office FairWay Resolution Limited
PO Box 12790
Penrose
Auckland 1642
Phone 09-915-8200
Fax 09-915-8201

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Thames

Physical Address Wintec Waikato
414 Queen Street
Thames
Parking Available at venue
Contact Office FairWay Resolution Limited
PO Box 12790
Penrose
Auckland 1642
Phone 09-915-8200
Fax 09-915-8201

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Timaru

Physical Address The office of Ford Simpson Limited
Woollcombe House
2nd Floor, 18 Woollcombe Street
Timaru
Parking Available at venue or on the street
Contact Office FairWay Resolution Limited
PO Box 841
Christchurch 8140
Phone 03-962-9000

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Wanganui

Physical Address Aotea Motor Lodge
390 Victoria Avenue
Wanganui
Parking Available at venue
Building Access Report to reception for directions
Contact Office FairWay Resolution Limited
PO Box 2272
Wellington
Phone 09-918-4900
Fax 09-918-4901

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Wellington

Physical Address FairWay Resolution Limited
Level 4, 142 Lambton Quay
Wellington 6011
Parking Metered and "Pay and Display" parking in surrounding streets ($4 per hour).

Public car parks within 5 or 10 minutes walk are located in Stout St, The Terrace, Bowen St and on the waterfront (Customhouse Quay).

Public Transport The railway station and the Stout Street/Lambton Quay bus interchanges are within 5 minutes walk of the Wellington venue.
Building Access Lift access only to Level 4 from Lambton Quay
Contact Office FairWay Resolution Limited
PO Box 2272
Wellington
Phone 04-918-4900
Fax 04-918-4901

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Whakatane

Physical Address REAP Eastbay
REAP House
21 Pyne Street
Whakatane
Parking Available at venue
Contact Office FairWay Resolution Limited
PO Box 12790
Penrose
Auckland 1642
Phone 09-915-8200
Fax 09-915-8201

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Whangarei

Physical Address Discovery Settlers Hotel
61-69 Hatea Drive
Whangarei
Parking Voucher parking at venue
Contact Office FairWay Resolution Limited
PO Box 12790
Penrose
Auckland 1642
Phone 04-918-4900
Fax 04-918-4901

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