ACC disputes and reviews

Mediation & ACC

Mediation could be a useful process to go through before applying for a formal review of your ACC case. Mediation is also an option after applying for a formal review, but before the review hearing. Most of the mediations that we do are review related mediation.

How does mediation work?

A mediator can't make a decision about an ACC dispute, but they may be able to help resolve a dispute with ACC.

If both you and ACC agree to enter into mediation, the aim is the same as for any mediation process. If mediation does not resolve the matters in dispute, it will close when one or other of the parties wishes to withdraw or the Mediator determines that no further progress is likely - and closes the mediation.

If an agreement can't be achieved, you can still go to the more formal process of an ACC review where a binding decision will be made.

Here is a diagram that explains the review process.

What will mediation cost?

The cost - and who pays - are agreed by both sides before the mediation begins.

In an ACC dispute, ACC will meet the costs of FairWay being involved, including coordinating the mediation, providing the mediator and providing a venue.

You will be responsible for meeting your own costs such as travel, unless agreed otherwise.

Who is the mediator?

All FairWay mediators have extensive experience in mediation and are members of the Arbitrators' and Mediators Institute of New Zealand (AMINZ).

You can expect your mediator to listen to your views and to provide an independent and impartial service that focuses on achieving a result that is satisfactory to everyone involved.

How do I apply for mediation?

Anyone involved in a dispute can suggest mediation, but it can only go ahead if all parties agree to it.

If you're considering mediation, contact us and speak with a Resolution Coordinator.

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