Mediation of disputes about building work

New legislation under the Building Amendment Act 2013 (and the Building Act 2004 Part 4A) was introduced in January 2015. It includes new protection for consumers and obligations for builders, and promotes fair dispute resolution.

Many disputes relating to building work arise from misunderstandings between the homeowner and contractors. Contractors are anyone contracted by the homeowner to do residential building work. If you have tried discussing the problems with each other but cannot agree on the way forward, mediation can be a good choice if both parties agree to participate. We can help you reach agreement. FairWay has a panel of independent mediators who understand building projects, the Building Amendment Act 2013 and the Building Act 2004 (Part 4A).

About this service

FairWay offers mediators located throughout New Zealand but we also manage the process to ensure that deadlines are met, communication is clear, and all aspects of the service meet strict quality standards.

How the process works

You can decide to use a mediator to help resolve your dispute even if you have had advice from your lawyer, or have done quite a lot of preparation for court. The critical thing is that both parties agree to try mediation. We can usually arrange mediation within a few weeks so that you can agree on a way forward and move on.

The cost

Before you commit to mediation, we will quote a fixed fee in most circumstances. If the case is something that a fixed fee might not cover we will make sure you know what costs are likely to incur, before they are incurred.

Where to start

To start the mediation process call us on 0800 77 44 02 to discuss your case with us. We will talk through the process and assess whether your dispute is suitable for facilitation, conciliation or mediation.

We can assist you to engage the other party, and can give you an indication of the fee based on the information you give us.

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