Conflict Coaching

FairWay delivers customised conflict coaching to build people's competency in handling conflict. Conflict coaching empowers you with the skills to minimise conflict's destructive impact, while maximising its productive potential.

We customise our one-to-one conflict coaching services to address your specific conflicts, giving you the ability to constructively manage conflicts, and prevent future conflicts from arising and/or escalating.

What is conflict coaching?

Conflict coaching helps you understand conflict and build the skills and competencies to help you manage and prevent it. Coaching focuses on helping you to understand your thoughts and feelings about conflict, how that drives your behaviour, and how that in turn, impacts on other people. By considering possible alternatives, gaining understanding about other people's 'conflict behaviour', a new approach can arise that gives a greater feeling of managing conflict rather than just reacting to it.

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What is the value of conflict coaching to an organisation?

Conflict coaching ensures organisations minimise the potential damage of conflict and maximise the productive and innovative potential of conflict with your organisation. Unmanaged conflict can result in: low productivity, absenteeism, high staff turnover, stress, reputation damage and legal fees. Unmanaged conflict can have a serious impact on an organisations bottom line.

Conflict coaching gives individuals the capacity to avoid the destructive impact of conflict on personal and professional relationships, by giving them the confidence and skills to effectively manage conflict. They can then maintain productive, positive working relationships that are robust enough to withstand challenges.

Conflict coaching allows clients to move past conflict to spend time focusing on what really matters to them.

Conflict coaching is useful:

  • to prevent a potential conflict escalating; gain insight and better understanding of a party's own conflict behaviour, and equip them with valuable tools to identify and diagnose early signs of conflict, with a view to preventing and better managing conflict in the future
  • to effectively manage an existing dispute; eg before making a complaint, to identify the best process to achieve the result you want
  • to enhance skills and competencies for engaging in conflict resolution
  • when there is a problem and the other person doesn't know, or does not want to engage in the resolution
  • as an alternative to current use of counselling when a party is in conflict and has no other option
  • in the workplace and can have a particular application in large organisations

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What is the conflict coaching process?

Conflict coaching is based on the idea that individuals have the innate right and ability to make their own choices.

The coach begins the process by asking you to set goals for the coaching process and to explain what you want to achieve by the end of the coaching sessions. Once the history and dynamics of the conflict have been thoroughly explored, the client and coach turn to the potential ways to respond to the conflict.

Throughout the process, the coach continually supports you to gain greater insight into your own behaviour and the behaviour of others and then look to new ways of behaving that in turn can lead to resolving the dispute and preventing reoccurrences in the future. The focus of coaching is always to support and encourage people to develop their own skills and confidence to successfully experience better communication skills and more satisfying personal and professional relationships.

The coach takes you through the process usually in a number of short meetings, depending on the client's needs and wishes. Coaching is conducted in face-to-face sessions but can be equally as effective over the phone or by Skype.

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Who provides our conflict coaching services?

As the largest company in New Zealand specialising in conflict management, we are experienced providers of conflict coaching services. Our mediator, Jan Morrison, is accredited conflict coach who provides customised enquiry and skill, and strategy building for clients.

For information about this service, contact Denise Evans, Business Director: Social Services.

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