Policies and Procedures

Proactive information
The Reviewers' Training Manual is an initial training document provided to FairWay reviewers as part of induction. It provides a high level overview of the review process and the content is taken from the Accident Compensation Act 2001. The manual is guidance only and should not be read or relied upon as legal advice.
Download Reviewers' Training Manual
Proactive information

FairWay has recently been in contact with the Office of the Ombudsman regarding the document known as the “Reviewers’ Benchbook” (“Benchbook”). This is now being released under the Official Information Act 1982.

Download Reviewers’ Benchbook
Charter

FairWay proactively promotes staff health and wellbeing, and provides safe environment so that we can help people in conflict move forward. Our Chairman and Chief Executive are committed to supporting the FairWay Health and Safety Charter, including by ensuring every employee has a copy of the Charter and is encouraged to be actively involved in Health and Safety.

Download Health and Safety Charter
Charter

Our Customer Service Charter sets out clearly and simply the standards of service that customers can expect from us. It also tells you what you need to know so you can help us to help you, and explains how you can give us feedback on any aspect of our service.

Download Customer Service Charter
Policy

This statement applies to FairWay and all of its business units and services. FairWay is committed to managing your personal information in accordance with the principles of the Privacy Act 1993.

Download FairWay's Privacy Policy Statement
Policy

FairWay supports the Children’s Action Plan implemented under the Vulnerable Children Act 2014 and that FairWay supplies children’s services as defined by s 15(1) through its Family Dispute Resolution Service.

Download The Vulnerable Children Act Policy
Constitution

The Constitution of FairWay Resolution Limited is available to download as a PDF document. You will need Adobe Reader to read the downloaded file. This is free software that you can get from the Adobe website.

Download Constitution of FairWay Resolution Limited