Consumers

FairWay offers consumers access to fair and independent complaints and dispute resolution services.

ACC decision reviews

FairWay manages the legislated decision review system for the Accident Compensation Corporation (ACC). We also provide facilitation and mediation of disputes between ACC and its customers. For more information, see our ACC reviews and disputes section.

Back to top

Telecommunication Dispute Resolution (TDR)

TDR is a free and independent service to help work out disputes between consumers and telecommunication companies. For more information, see the TDR website.

Back to top

Financial Dispute Resolution Service (FDRS)

FDRS is an independent approved dispute resolution scheme for settling disputes between consumers or businesses, and the organisations that provide them with financial services and advice. For more, see the FDRS website.

Back to top