About us

Helping people in conflict move forward.

Who we are

FairWay Resolution’s vision, mission and values drive all that our business stands for. We deal with a wide range of people, and these values provide a constant litmus test for our success.

Each and every person in FairWay plays a significant role. A strong sense of teamwork is critical, as no individual can achieve excellence without the support and collaboration of team members. This applies to our staff and our network of contractor partners.

Our mission

Helping people in conflict move forward.

Our vision

To be the leading conflict management service provider by:

  • protecting consumers’ rights
  • assisting people to resolve disputes themselves, and
  • strengthening organisations’ reputation by improving their conflict capability.

Our values

Our fundamental values are to pursue excellence in all we do through:

Professionalism - Providing a high quality service that meets customer expectations and professional standards, ensuring customers have trust in the fairness of our services.

Integrity - Upholding ethical standards and communicating in an open, honest and transparent way. Always focussed on the health and safety of our people and customers.

Collaboration - Seeking opportunities to work in teams towards shared objectives, knowledge, and success.

Fairness - Abiding by objective standards, allowing full participation in our processes, and giving all voices an opportunity to be heard.

Empathy - Acknowledging where people are coming from and identifying their needs by asking, listening and clarifying. Demonstrating respect to one another and our customers, acknowledging difference, and encouraging diversity.

What we do

FairWay Resolution Limited is an independent, Crown-owned company providing specialist conflict management and dispute resolution services. FairWay employs around 90 staff and contracts with over 120 specialist reviewers and dispute resolution practitioners (adjudicators, reviewers, mediators and conciliators) throughout New Zealand.

FairWay handles over 14,000 cases each year — of all kinds and levels of complexity, including medical, insurance, financial services, telecommunications, family, local government, building and construction, school and workplace disputes. Our dispute resolution experience underpins our conflict management expertise in all parts of the conflict management cycle — prevention, management, resolution and analysis of conflict.

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