Another week and another report of a situation on an airplane that escalated beyond what anyone wanted.
First, we saw a lack of empathy from United Airlines. Now, a family was removed from a Delta flight for failing to give up a seat that they paid for but which was not occupied by the family member assigned to the seat (they booked their teenage son onto another earlier flight). The remaining family members, wrestling with two toddlers on a long, overnight flight, wanted to keep their teenage son’s seat for their two-year old. The airline wanted the technically unoccupied seat for customers who were waiting because the flight had been oversold. What to do?