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It was great to be at Trade Me today for a full day of training on complaint handling, how to handle challenging situations, and building a reflective practice for complaint-facilitators. 

“It’s always great when you can help build on the good work a team is already doing.” Jennifer Mahony a Senior Resolution Practitioner at FairWay.

Written by Jennifer Mahony

Keri Morris, Scheme Director and Senior Resolution Practitioner –  FairWay Resolution Family Dispute Resolution (FDR)

Since 2014 parents who cannot agree on parenting arrangements after separation will in most cases attend FDR mediation through the Family Dispute Resolution Service (FDR).

Written by Denise Evans Senior Dispute Resolution Practitioner at FairWay Resolution.

The care and protection of children in New Zealand is a paramount concern. They are our future and even more importantly they are going to be parents of the next generation.

Scheme Director and Duty Mediator – Family Dispute Resolution Keri Morris 

Since 1991 New Zealand has had an alternative dispute resolution system in place to determine disputes between parents over child support.

The recent situation involving students from Wellington College serves as yet another example of why alternative dispute resolution is needed in our schools. In response to media attention given to this subject, FairWay’s Senior Resolution Practitioner Denise Evans writes:

An article written by Keri Morris

The story reported on Stuff 12 December 2016 highlights one of the major advantages of Family Dispute Resolution mediation for parents of children who are in dispute over guardianship issues such as a child’s name.  

Family Dispute Resolution (FDR) has now been operating for over two years. The Preparation for Mediation (PFM) process is not well understood and can be mystifying to lawyers and parties alike. FairWay Resolution Limited (FairWay) has worked closely with professionals who are both accredited FDR providers and counsellors, to develop a specific process to prepare parties for mediation, forming an integral step in the provision of high quality FDR. This article will give outline what happens at PFM provided by FairWay and benefits your clients will experience at PFM.

What does this mean for schools and how can schools be more creative in their approach to dispute resolution?

Written by Denise Evans and Rachael Schmidt-McCleave

New service offering will speed resolution of problem transactions to increase buyer reactivation while reducing customer service operating costs. Nationwide dispute resolution specialist, FairWay Resolution Limited (FairWay), has selected Modria as the platform to power a new service offering to dramatically improve resolution of transaction issues for New Zealand’s and Australia’s growing list of online merchants, marketplaces and services companies.