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A case study with Isabel Aldiss.


“What I really enjoy about Family Dispute Resolution (FDR) is the difference you can make to families. People come to us, sometimes with a very emotional mindset and it’s very satisfying to see them move forward,” says mediator Isabel Aldiss.

Lots of people can be involved in the construction process – from homeowners and investors to builders and other tradespeople.

Wouldn’t it be great to have everyone on the same page?

Each year FairWay participates in Privacy Week (8 – 12 May 2017), which is led by the Office of the Privacy Commissioner.

We use Privacy Week as an opportunity to focus on our privacy practices and commitments to our customers, as set out in our service charter.

Another week and another report of a situation on an airplane that escalated beyond what anyone wanted.

First, we saw a lack of empathy from United Airlines. Now, a family was removed from a Delta flight for failing to give up a seat that they paid for but which was not occupied by the family member assigned to the seat (they booked their teenage son onto another earlier flight). The remaining family members, wrestling with two toddlers on a long, overnight flight, wanted to keep their teenage son’s seat for their two-year old.  The airline wanted the technically unoccupied seat for customers who were waiting because the flight had been oversold.  What to do?

Our Family Dispute Resolution service is now in its fourth year and in that time, we’ve helped thousands of families to reach agreement.

Mediation achieves great things for many people but it is not always the best option.

It was great to be at Trade Me today for a full day of training on complaint handling, how to handle challenging situations, and building a reflective practice for complaint-facilitators. 

“It’s always great when you can help build on the good work a team is already doing.” Jennifer Mahony a Senior Resolution Practitioner at FairWay.

Written by Jennifer Mahony

Keri Morris, Scheme Director and Senior Resolution Practitioner –  FairWay Resolution Family Dispute Resolution (FDR)

Since 2014 parents who cannot agree on parenting arrangements after separation will in most cases attend FDR mediation through the Family Dispute Resolution Service (FDR).

Written by Denise Evans Senior Dispute Resolution Practitioner at FairWay Resolution.

The care and protection of children in New Zealand is a paramount concern. They are our future and even more importantly they are going to be parents of the next generation.