Working at FairWay Resolution

FairWay is a great place to work.

We offer employees interesting work, challenge, variety and an opportunity to use their skills and experience in a friendly and supportive environment. We like to involve all our team members in important decisions that affect them, and we have an open style of communication.

The team at FairWay is committed to helping others find some resolution to their disputes. Although at times the job can be tough when dealing with clients or applicants who have had difficult experiences, the team’s collective sense of humour, resilience and empathy allow them to turn situations around, and feel rewarded by the outcomes they achieve.

We offer satisfying roles

Resolution Co-ordinator – permanent full-time (Christchurch, Wellington or Auckland)

FairWay Resolution delivers all aspects of the conflict management cycle in an innovative, personalised and entirely fair way. FairWay is, a specialist dispute resolution company providing services and systems to solve disputes between organisations and the people with whom they come into contact.

Dispute resolution is an internationally-accepted alternative to solving disagreements that might otherwise end up in court. There are a variety of ways to approach disputes – mediation, facilitation and adjudication - and FairWay has the experience and the people who handle all of these areas, including the establishment of comprehensive complaint management systems. Their services are tailored to meet the specific needs of each client with a team of highly qualified professionals.

Due to recent growth, we have a position available within our Family Dispute Resolution (FDR) Scheme which can be based in either of our 3 main offices. 

What will you be doing in this role?

  • Working closely with all resolution staff monitoring and managing the progress of cases against time lines. This could include responsibility for scheduling of cases as well as identifying any health and safety and privacy risks, ensuring legislative requirements are met.
  • Providing excellent levels of service to customers and our community of stakeholders by delivering clear communication of all arrangements made and all actions required to clients and customers.
  • Delivering on service expectations and promoting integrated delivery of services across FairWay whilst working as part of a multi-disciplinary team, promptly and accurately actioning requests to keep the dispute resolution process moving forward.

What will allow you to excel in this role?

  • Social services background is preferable but not essential.
  • Experience within a dispute resolution environment with considerable customer service experience.
  • Excellent case management and administration skills and a passion for resolving issues through mediation.
  • An understanding of dispute resolution processes particularly negotiation and facilitation and competence in gaining agreement.
  • Excellent listening skills with the ability to remain calm and balanced and extract the relevant information from the customer, together with the ability to understand and communicate information.
  • Good questioning skills, employing empathy and understanding, as well as the ability to provide excellent customer service.
  • A high degree of initiative and self-motivation.
  • An appreciation and understanding of different cultural backgrounds, values, beliefs and perceptions.

This is a great opportunity for someone with and a passion for resolving issues through mediation who has some social services experience. Our roles offer variety, the opportunity to learn new skills and the chance to support the success of the business.

To apply please send your CV and covering letter to recruitment@fairwayresolution.com. Applications close at 9am Wednesday 26 April. 

Download the position description here.

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