Working at FairWay Resolution

FairWay is a great place to work.

We offer employees interesting work, challenge, variety and an opportunity to use their skills and experience in a friendly and supportive environment. We like to involve all our team members in important decisions that affect them, and we have an open style of communication.

The team at FairWay is committed to helping others find some resolution to their disputes. Although at times the job can be tough when dealing with clients or applicants who have had difficult experiences, the team’s collective sense of humour, resilience and empathy allow them to turn situations around, and feel rewarded by the outcomes they achieve.

We offer satisfying roles

Senior Resolution Practitioner - Auckland

FairWay Resolution Limited is a professional services company delivering specialist conflict management advice and services. FairWay’s expertise lies in empowering organisations to manage conflict and to build relationships with internal and external stakeholders.

Through our work we strive to support organisations to manage conflict appropriately and cost-effectively and assist people in resolving conflict constructively enabling them to move on with their lives. FairWay employs 100 staff based in four offices, and has contracts with 150 specialist dispute resolution practitioners throughout New Zealand.

Due to an expansion of our service offering we have a unique opportunity for an experienced Commercial and Family lawyer specialising in Relationship Property Disputes to join our Service Delivery Team at our Auckland office.

Responsibilities will include working with other Senior Resolution Practitioners to expand our Commercial and Private dispute resolution service and setting up a Family Law Arbitration Service for Relationship Property Disputes. Experience resolving disputes in the Building and Construction industry and other industries will be beneficial.  Ongoing responsibilities will include the management of new services and expanding existing services as well as being accountable for providing a range of high quality, efficient and timely dispute resolution services, that could include arbitration, facilitation, mediation, conciliation and adjudication, to a diverse group of customers.

Key functions for this role include:

  • Resolve or limit disputes in an effective and efficient way.
  • Fostering and maintaining relationships with clients and other internal and external stakeholders as part of account management responsibilities.
  • To deliver services for existing and new clients to grow the business through FairWay’s reputation for quality services and performance.
  • To win revenue from own efforts through networking and promoting own expertise and the FairWay brand.
  • Promotion of FairWay services through sharing of expertise at client and other events and through social media channels.
  • To enhance FairWay’s reputation as the lead provider of Dispute Resolution Services New Zealand wide.

To be successful in this role you will have:

  • At least 10 years’ experience in dispute resolution. Work experience should include working as lawyer specialising in Relationship Property disputes and experience working in a commercial setting where you are required to demonstrate effective written and verbal communication skills, judgement, common sense, integrity, empathy, resilience and adaptability to manage interactions with sometimes highly stressed and vulnerable parties.
  • An understanding of dispute resolution, particularly arbitration and mediation and competence in problem solving and gaining agreements that are enforceable.
  • The ability to understand, interpret and apply applicable law to identify issues, analyse and make robust decisions with experience in conducting quasi-judicial hearings.
  • Ability to follow broad practice and procedure covered by precedents and policies and subject to managerial direction, working autonomously within clearly defined company policies, principles and objectives.
  • Membership of the Arbitrators’ and Mediators’ Institute of New Zealand (or equivalent professional membership) and/or other relevant Tertiary qualification.
  • A Tertiary qualification in Law is essential. 

To apply please send your CV and covering letter to recruitment@fairwayresolution.com. Applications close Monday, 22 May 2017.

Download the position description here.

Resolution Co-ordinator - Auckland

FairWay Resolution Limited is a professional services company delivering specialist conflict management advice and services. FairWay’s expertise lies in empowering organisations to manage conflict and to build relationships with internal and external stakeholders.

Through our work we strive to support organisations to manage conflict appropriately and cost-effectively and assist people in resolving conflict constructively enabling them to move on with their lives. FairWay employs 100 staff based in four offices, and has contracts with 150 specialist dispute resolution practitioners throughout New Zealand.

Due to an expansion of our service offering we have an opportunity for a Resolution Coordinator within the Service Delivery team.

What will you be doing in this role?

  • Acting as the first point of call for enquiries from customers seeking guidance on dispute services / support.
  • Working alongside adjudicators and mediators in management of individual dispute cases.
  • Ensuring instructions from adjudicators and mediators are communicated to parties.
  • Explaining the dispute resolution process and coordinating mediation/ review meetings.
  • Working with the team to prioritise and manage workload, maintaining comprehensive records within the workflow management system.

What will allow you to excel in this role?

  • An understanding of dispute resolution processes.
  • Experience working within a Contact Centre / Service Delivery environment.
  • Excellent listening skills and the ability to remain calm and balanced.
  • Good questioning skills as well as excellent customer service and communication skills including a great telephone manner.
  • Very good task prioritisation and workflow management skills.
  • The capability to use an electronic case management system and work in a paperless environment.
  • Great attention to detail and time management skills.
  • A high degree of initiative and self-motivation.
  • A desire to assist individuals who are in a time of conflict and challenge.

This is a great opportunity for you to get a career head start in dispute resolution, to learn new skills and the chance to support the success of the business.

To apply please send your CV and covering letter to recruitment@fairwayresolution.com. Applications close Thursday, 18 May 2017.

Download the position description here.

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