Contact our dedicated team
You can phone us – toll free, email us or use our online forms.
We are open between 8am and 5pm weekdays, excluding public holidays.
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General Enquiries
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ACC Services
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Building & Construction
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Commercial Services & Workplace Services
Our Commercial Services team can assist with enquiries about work, organisations, commercial rent and leases, community and neighbours, education, finance and real estate, retirement or other services not listed elsewhere.
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Family Services
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Fire and Emergency - Speak Safe @ Fair Way
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Kāpehu
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Land Acquisition Resolution Service
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Manawa Rahi
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Natural Hazards
NHCover Dispute Resolution
Code of Insured Persons’ Rights Reviews
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Transitional housing
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Financial Dispute Resolution Service
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Study Complaints | Ngā Amuamu Tauira
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Telecommunications Dispute Resolution
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International callers
If you are calling from outside New Zealand you can reach Fair Way by phoning +64 4 381 5045.
You can contact our other services using the following numbers:
- Financial Dispute Resolution Service (FDRS) on +64 4 381 5047
- Study Complaints | Ngā Amuamu Tauira on +64 4 918 4987
- Telecommunications Dispute Resolution (TDR) on +64 4 381 5046
Our offices
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Auckland
- Level 10, 66 Wyndham Street, Auckland 1010
- PO Box 12790, Penrose, Auckland 1642
Wellington
- Level 8, 95 Customhouse Quay, Wellington 6011
- PO Box 2272, Wellington 6140
Christchurch
- PO Box 841, Christchurch 8140
- Level 10, 66 Wyndham Street, Auckland 1010
Feedback, privacy and media requests
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Complaints and feedback
Please get in touch and tell us about your experience. Good or bad, we want to hear from you.
- 0800 77 44 22
- complaints@fairwayresolution.com
- Online complaints form
- Complaints Investigator, PO Box 2272, Wellington 6140, New Zealand
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Privacy
If you want to check the personal information that Fair Way has about you, or receive a copy of that information, you can contact us by:
- 0800 77 44 22
- privacy@fairwayresolution.com
- Privacy Officer, PO Box 2272, Wellington 6140
Media enquiries
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For media enquiries, including questions or interview requests, please contact our Communications Manager, Nora McGlinchey.