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Speak Safe @ Fair Way
If you experience an issue or concern while working or volunteering with Fire and Emergency New Zealand, you can now contact Speak Safe @ Fair Way for a range of support options.
Whether you’re looking for a bit of guidance so you can manage an issue yourself or you want to formally raise a complaint, you can get in touch with Speak Safe @ Fair Way. Our service is free, confidential, and independent.
You can get in touch by phone, email or online.
Share your details, ask questions, and find out more.
We will discuss and recommend a pathway forward for your enquiry.
We’ll make arrangements and guide you through the next steps.
The aim is to resolve things and help you move forward.
When you get in touch, we’ll listen and ask questions to understand what’s going on. All conversations are confidential and any identifying details about you and your issue or complaint will only be shared with others, including Fire and Emergency, if you’ve given your permission.
Fair Way cares about your wellbeing, so we always take the time to understand what you’re experiencing and whether you could benefit from other support options. In addition to our services, we can connect you with the options available to you in Fire and Emergency and other external providers.
Based on your needs, Speak Safe @ Fair Way will recommend the next steps. You can find out more about these options below.
Whichever pathway is right for you, there’s one point contact. Simply get in touch with Speak Safe @ Fair Way to access any of the services or to find out more.
With Speak Safe @ Fair Way, you choose your own path
No matter what the issue and recommended pathway are, you're in control. Before any further steps are taken, we check in and ensure that you're the one making the decision to proceed.
Find out more about the pathways available
Independent investigation and findings on complaints of a serious nature.
The Speak Safe @ Fair Way service is open to all Fire and Emergency personnel, including volunteers. It is available nationwide so we can help wherever you are.
Whichever pathway is right for you, there’s one point contact. Simply get in touch with Speak Safe @ Fair Way to get started or to find out more.
You are always in control. Before any further steps are taken, we check with you. We won’t share any identifying details about you without asking you first.
Fair Way – kia tau are experts in dispute resolution. We specialise in managing complaints and resolving conflict. For more than 25 years, New Zealanders in conflict have trusted Fair Way to help find a way forward.
All our practitioners are members of either Arbitrators’ and Mediators’ Institute of New Zealand, Resolution Institute, or the New Zealand Law Society, with additional training and accreditation in other specific areas of expertise.
We treat all enquiries in strict confidence. We won’t share any identifying details about you without asking you first.
We ensure your information and data is protected in line with applicable regulations, the Privacy Act and best practice.
Get in touch by freephone, email or online and we’ll guide you through the process.