We are open between 8.30am and 5pm weekdays, excluding public holidays.
Contact us
How to get in touch
NHCover Dispute Resolution
- Freephone: 0800 266 588
- Email: NHCover@fairwayresolution.com
- Online: Apply here
- Mail: NHCover Dispute Resolution, PO Box 2272, Wellington 6140, New Zealand
You can use the online form to get in touch 24/7.
Code of Insured Persons’ Rights Reviews
- Freephone: 0800 266 588
- Email: NHReview@fairwayresolution.com
- Mail: Code of Insured Persons’ Rights Reviews, PO Box 2272, Wellington 6140, New Zealand
You apply to NHC Toka Tū Ake or your insurer and ask for an independent review by Fair Way. They will send us your application, contact details and complaint details.
Complaints and feedback
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Please get in touch and tell us about your experience.
Good or bad, we want to hear from you.
- Freephone: 0800 77 44 22
- Email: complaints@fairwayresolution.com
- Online: Online complaints form
- Mail: Complaints Investigator, PO Box 2272, Wellington 6140, New Zealand
You can find out more about our complaints process here.
Privacy
Fair Way is committed to managing your personal information in accordance with the principles of the Privacy Act 2020.
If you want to check the personal information Fair Way has about you, and/or receive a copy of that information, contact us by:
- Freephone: 0800 77 44 22
- Email: privacy@fairwayresolution.com
- Mail: Privacy Officer, PO Box 2272, Wellington 6140
A dedicated privacy statement applies to the Speak Safe @ Fair Way service for Fire and Emergency New Zealand.
You can find out more about Fair Way’s Privacy Policy Statement here.
Find out more
Depending on your issue, we provide two pathways. Both options are free and independent. If you are not sure which one to use, you can also talk to our friendly team to see which pathway is best for you. You can find out more using the links below: