Careers

Auckland, Wellington or Christchurch

We are looking for someone with knowledge of dispute resolution to join our talented and dedicated Commercial Services team who can quickly build rapport with customers and have the confidence or experience to facilitate agreements and problem solve customer issues.

These are some of the reasons we think you will be interested in joining us:

• Fair Way are leaders in dispute resolution.
• Opportunity to build on your existing knowledge.
• Scope and opportunity to grow with us. 
• Job satisfaction from the difference you make to customers in need.
• Broaden your own experience, within a wide variety of industries including the Financial, Telecommunication and Education sectors, Workplace & Employment, Building & Construction Industries and more!
• Fair Way is a team of passionate professionals who are dedicated to providing a dispute resolution service that leads to a fair and effective outcome for all parties.

What will you be doing in this role?

• Proactively monitor and manage cases via phone and email. 
• Facilitate early dispute resolution for Fair Way clients in a professional manner.
• Provide exceptional levels of service to customers and our community of stakeholders.
• Deliver clear and effective communication.
• Promptly and accurately action requests to keep the dispute resolution process moving forward.
• Deliver on service expectations.
• Identify any health and safety or privacy risks.
• Ensure all relevant legislative requirements are met.
• Promote integrated delivery of services across Fair Way whilst working as part of a multi-disciplinary team.

To be successful in this role you will ideally have:

• An interest or understanding of dispute resolution processes.
• Experience within a contact or service delivery environment with considerable customer service experience.
• Excellent case management and administration skills. 
• Strong time management, planning and organisational skills.
• Excellent listening skills with the ability to remain calm and balanced and extract the relevant information from the customer, together with the ability to understand and communicate information.
• Good questioning skills, employing empathy, resilience and understanding, as well as the ability to provide excellent customer service.

Working with us

As part of the Fair Way whānau, you get to make new connections across our Auckland, Christchurch and Wellington offices. Our people thrive on making a difference each day and looking out for each other. 

You’ll also enjoy some great perks working here as part of our Employee Benefits programme including insurance options, flexible working and more. 

About this role

You can read the position description for this role below:

To apply please send your CV and covering letter to recruitment@fairwayresolution.com. 

Applications close Monday 3 March 2025 at 5pm.   

Are you interested in joining Fair Way’s diverse panel of practitioners?

We invite experienced and accredited mediators, adjudicators and other dispute resolution professionals to express your interest using this form.

Your application will be reviewed and you may be invited to meet with our team for a friendly conversation to learn more about our services and the requirements as a contracted dispute resolution professional.

Successful applicants will be provided with information and training as part of their onboarding to our services, in addition to ongoing professional development.