Teresa Poa

Teresa Poa is a newly accredited dispute resolution Mediator with over 20 years’ experience working across Corrections, whānau support, education and community services. Throughout her career, she has worked alongside people facing difficult circumstances, differing perspectives and complex challenges. She brings a practical understanding of conflict, strong facilitation skills and a genuine interest in helping people work through their differences.

Teresa understands that difficult conversations are not always easy, particularly when emotions are high or people feel they have not been heard. She takes a calm, approachable and respectful approach, giving people the opportunity to share their perspectives and work towards solutions together. Her practice is shaped by her Māori worldview and values of manaakitanga, whanaungatanga, rangatiratanga and tika, while respecting the different backgrounds and experiences people bring. Teresa believes that even when people do not agree on everything, there is value in creating space for understanding, clearer communication and a way forward.

Teresa’s experience includes working as a Principal Corrections Officer, Family Start Supervisor and a Kairangahau supporting Ngāpuhi mokopuna and whānau to strengthen whakapapa connections. These roles have given her valuable experience in managing challenging situations, facilitating conversations and working alongside people with different needs and perspectives. Her training in Māori Allied Dispute Resolution Organisation has further strengthened her commitment to mediation that respects the mana and voice of everyone involved. Whānau, culture and connection remain important to Teresa, both personally and professionally, and continue to shape the way she works with others.

Outside of work, Teresa enjoys spending quality time with her whānau and mokopuna, who bring her great joy and keep her grounded in what matters most. These connections remind her of the importance of love, understanding, belonging and making time for the people who matter.

“Me hohou te rongo.”

Let peace be made; let reconciliation be achieved.