Case studies

The applicant had been involved in a significant accident. As we see in many cases, the applicant had received treatment in hospital for the most pressing injury, which was immediately covered by ACC, but as time went on it became apparent that they had suffered other injuries in the accident as well and ACC claims were made for those injuries at later dates.

A claimant who has suffered a permanent impairment from their personal injury may be entitled to receive lump sum compensation. During the review process, the reviewer encouraged the parties to attend a conciliation meeting to explore ways of resolving the dispute.

The applicant was an elderly person who had been declined funding for a mobility scooter and sought a review of that decision. From a case conference, it was identified that part of the issue was the adopted modes of communication between the parties – the applicant and their family preferring to discuss issues personally. The parties agreed to enter into conciliation.