Case studies

  • Clashing with a colleague

    Case study
    Rob was not getting along with his colleague Marie. Their personalities clashed and it seemed like any simple work discussion turned into a debate. Rob didn’t know what to do – he did not want to work with Marie anymore and started looking at other opportunities.

  • Voice of the child in mediation

    Case study
    In this case study, a teenage daughter had strong opinions about her desired living arrangements. Her parents had separated and moved to either sides of a large city. Dad wanted to move to a structured 50/50 care arrangement, and Mum wanted a more flexible arrangement where their daughter had a say in when and where she stayed.

  • Not feeling valued

    Case study
    Ava attended weekly meetings with senior leaders. Her manager asked her to leave parts of the meeting sometimes, and this frustrated her. Ava felt she was not being trusted or valued.

  • Hui-a-whānau

    Case study
    With over 80 mediators around New Zealand, Fair Way can find the right fit for each family. In this case study, an experienced mediator used a hui-a-whānau approach for parents of a young child who were referred to Family Dispute Resolution by Oranga Tamariki.

  • Potential bullying

    Case study
    Jeff had been criticised by his manager. He felt he was being ‘managed out’ and described the manager’s style as ‘bully like’. Jeff didn’t know what to do as the issue involved a manager.

  • Inappropriate comments

    Case study
    Maia liked her colleague, but he made inappropriate comments occasionally. When she called him out on it, he laughed it off. However, those comments stayed with Maia and made her uncomfortable.

  • Empowering families from the ground up

    Case study

    “A skilled mediator has lots of tools, but above all mediators need patience, empathy and the ability to really hear people, focus on their needs and recognise they are doing the best they can,” says mediator Amy Oberkircher.

  • Helping families move forward ‘future proof’

    Case study
    “What I really enjoy about Family Dispute Resolution (FDR) is the difference you can make to families. People come to us, sometimes with a very emotional mindset and it’s very satisfying to see them move forward,” says mediator Isabel Aldiss.

  • Taking a flexible approach to resolve the most challenging cases

    Case study
    “It’s a great feeling when parents put their signature to an agreement. I find satisfaction on behalf of the children and all parties concerned,” says FairWay Family Dispute Resolution (FDR) Mediator, Ngarongo Ormsby. Tauranga Moana based Ngarongo specialises in relationship conflict. He has more than 20 years’ experience working with conflict in many different situations.

  • FDR helps families find their own solution

    Case study

    Families come in different shapes including multi-generational families. The common factor is getting the right outcome for the family with the least stress.

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